FAQS

I just placed an order, when will it ship?

Please allow 24-48 hours production time for your order to ship out, average shipping times are 3-5 business days excluding holidays.

I am not satisfied with my order, can I return it?

We offer a 100% money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships out. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, please notify us via email at contact@peachiproducts.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days. Longer time frames if shipped to other destinations than Canada.

I have a question that I haven't had an answer to, can you help me please?

Absolutely! Please send us an email to contact@peachiproducts.com and we will be happy to assist you in any way we can. We do receive a large number of emails, if you wish to get a prompt response please attach your order number and we will resolve the issue promptly, thanks.